After your payment is confirmed, we will process your order in 1-3 working days to check your payment, perform quality control, and pack your order. Orders can only be delivered when the full amount of payment is received and confirmed. 

Typically we will process the order on the same day after your payment is confirmed on weekdays. All confirmed orders after 2 PM will be processed on the following day. If your order is confirmed on Friday, your order will be processed the next Monday.

Please note the processing time might take longer due to the high volume of orders.

We will process your order during our working days, from Monday to Friday from 10 AM – 3 PM. We ship every day from Monday to Saturday, except Sunday and public holidays. Note that our order process only checks the payment, prepares, and delivers the goods to the shipping company.

After that, the shipping company needs a certain amount of time to deliver it to you, which varies from 1-2 days for domestic and 3-8 days for international deliveries. In short, from confirmation time the order will arrive earliest in 3 days.

1. The shipping fee may vary based on your location and the weight of the items in your order. Free shipping applies for a minimum purchase of IDR 500.000 or above. Please note that the shipping fee calculation will be displayed during the checkout process.
   
2. International shipping rates: The shipping fee may vary based on your location and the weight of the items in your order. Please note that the shipping fee calculation will be displayed during the checkout process.

For domestic shipping, you may track your shipment at https://www.jne.co.id/en/tracking/trace or https://www.sap-express.id/en/track-awb 

For international shipping, you may track your shipment at https://mydhl.express.dhl/id/en/home.html#/getQuoteTab

Tracking numbers are usually traceable once it is collected and processed by the courier. Do give it at least 24 hours for it to be processed on the courier's end. If your order was completed during weekend/ public holidays, it will be traceable on the next working day.

You will be sent a confirmation email once your order has been dispatched with your tracking number information. You will be directed to the tracking site by clicking your tracking number. Otherwise, you might also track your order on Accounts > My Order, you will be able to see your tracking number and be directed to the tracking site.

1. Benang Jarum is not responsible for any risks of losing after the shipping company delivers to your address.

2. Customers are responsible if the shipping company can't deliver the goods on time due to an incomplete address, no recipient at the address, or the recipient rejects the goods.

3. If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to the customer's conditions.

4. If any shipping errors are coming from Benang Jarum, we guarantee that we will give free shipping to the customers.

5. We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible for all fees charged by the shipping company - both for sending and returning the product to us.

6. If you have more than 1 ID numbers you have to pay each shipping fee for each order.

All taxes, duties, and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence, we cannot advise what the cost would be. Benang Jarum has no control over the fees imposed and we also cannot reimburse the amount in any capacity.